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Arm’s Length Education

Procedures and Policy Manual


P. O. Box 35716, Houston, Texas 77235-5716


Table of Contents 

1) Live Courses

a) Attendance

b) Instructor Hiring Policy

c) Refunds

d) Grading/Exam Policy

e) Records Retention Policy

f) Locations

g) Course Transcripts

2) Arm’s Length Education online courses

a) Applicability

b) Course Administration

c) Course Instruction

d) General Student Information

i) Cancellation and Refund Policy

ii) Class Term and Review

iii) Course Transcripts

iv) Tech Support

v) Course Extensions

vi) Student Identity Verification

e) Continuing Education Courses

f) Qualifying/Pre-License Courses

i) Examination and Grading

ii) Processing Times

iii) Course Materials

iv) Summary of Requirements for a Qualifying Course

3) School Administration

a) Hours of Operation

b) School Holidays

c) Student Behavior/Disciplinary Policies

d) Non-Discrimination Policy

e) Grievance Policy

a) Attendance

1) Classroom Courses

 To receive credit students must be present 100% of the time scheduled.  Time missed may be made up within one year at no cost to the student, if permitted by regulatory authority.   Credit can not be awarded until all work is completed.

b) Instructor Hiring Policy:

Arm’s Length Education practices equal opportunity hiring. Faculty members are practitioners with teaching experience in various aspects of appraisal, real estate and legal and ethics education.  Instructors must be certified to teach by the state agency for respective states where classes are held.  (USPAP instructors are certified by the Appraiser Qualifications Board.) 

c) Refunds:

Student Cancellation:  

Should a student cancel after registering and paying tuition for a class, a full refund will made, or credit given as student prefers.

Course Cancellation:

Should a course be cancelled due to lack of participation or inclement weather, persons who have registered will be issued a full refund or have credit applied, as desired.  

Arm’s Length Education Refund and Cancellation Policy are stated in all advertising materials.

When a course is cancelled, students are notified via telephone (if no answer, the Arm’s Length Education representative leaves a message and also faxes a confirmation notice).

d) Grading/Exam Policy:

A final exam is given at the end of each qualifying class to assess the student’s understanding of course topics. Students must attain a minimum score of 70%, or as mandated by the regulatory authority.  Students failing to make a passing score on the first exam are allowed to take a second exam at no additional cost.  Students failing the second exam are encouraged to retake the course for no additional cost.

Some continuing education courses may include a post-course assessment (similar to an exam) but is not graded and intended for student’s use only.  An exam is required for all qualifying education (pre-license) courses.  There are at least two exam questions per course hour. 

e) Records Retention Policy:

All students records are available for audit for a period of 7 years.

f) Location:

Classes are held in hotel accommodations.

g) Course Completion Certificates:

A Course Completion Certificate or Course Transcript is issued when course work is completed.

2) Arm’s Length Education Online Courses

            a) Applicability:

This Statement is a supplement to other published policies and is specific to course administrators and instructors.

b) Course Administration:

            i) The Arm’s Length Education online courses Administrator provides primary oversight of the following online activities:


 Student progress monitoring 

 Providing responses to student inquiries

 Control of examination materials

 Proctor approvals

 Proctor communications and mailings

 Grading of exams

 Issuance of course completion transcripts

 Prepare reports as required by regulatory agency

ii) The Arm’s Length Education online courses administrator also communicates with instructors to assure that qualifications data are up to date and that instructors are responding as required.

c) Course Instruction:

i) The classroom instructor:

(1) Communicates directly with the school Administrator

(2) Must sign and adhere to the requirements of the contractor agreement

(1) The instructor must be available during normal business hours to respond to administrator or student as necessary

(2) In the event the instructor is unable to respond in a timely manner, an inquiry will be referred to another instructor, or a response may be provided based on research in the Arm’s Length Education Library, at the instructor’s request.

ii) The student/instructor relationship requires that:


Notice to classroom student: This document contains important information about the procedures necessary for completing your course(s).

Please read it carefully, to avoid any delay in obtaining your credit for classroom courses. 

d) General Student Information:

            i) Cancellation and Refund Policy:

You have the right to cancel your registration for any reason up to three (3) business days from the date of purchase.  Requests for cancellation of a registration must be made by contacting Arm’s Length Education by phone, FAX, or e-mail.  The request must be received by Arm’s Length Education three business days before the date of class. 

A cancellation fee will be charged to cancel a registration. The amount of the cancellation fee is 15% of the total purchase amount. If the course includes one or more textbooks, the books must be returned at the student's expense. The request for cancellation will not be processed until any book(s) are returned to the school in reusable condition.

Technical Issues:  Outside of the five business day refund policy, you will be eligible for a refund only if Tech Support determines that your problem is not correctable.  After a technician determines that your technical problem is not correctable, then you will be instructed to contact Arm’s Length Education to initiate a refund.  Please note: Tech Support can not issue a refund to you under any circumstances. 

ii) Class Term and Review:

In most cases lessons must be completed within 180 days of the date of enrollment.  Access to the lessons will expire at midnight on the 180th day following enrollment.  The student has 90 days to access and review the course content after he/she has completed the final lesson, regardless of when the course is completed. 

iii) Course Transcripts:

On completion of all course requirements, Arm’s Length Education Registrar will issue a course transcript. This is normally mailed to the student within three days of completion, however, under most circumstances it can be faxed to the student on the day of completion. An administrative fee of $5 is charged for duplicate transcripts.


iv) Tech Support:

(1) To talk to the instructor or Administrator, call the Arm’s Length Education 713-882-8262

(2) For assistance regarding software or Internet issues call: 

(a) For Cengage courses: Tech Support at (800) 473-8703

             (e-mail at

(b) For CEShop courses: Tech Support at (888) 213-5124.

v) Course Extensions:

If the course is not completed within 180 days, you may purchase an extension of 60 days (effective from the course expiration date).  It is the student's responsibility to contact the school regarding any extensions before the course expires.

vi) Student Identity Verification (SIV) (Applicable only in some courses):

                        While taking your course online, and during the online final examination, you will be asked Student Identity Verification (SIV) questions randomly. These questions are taken from the information that you provided during your enrollment. You will have 45 seconds to respond correctly to these questions.

During Your Course: you will be asked random SIV questions. If you miss two consecutive SIV questions you will be denied access to your course and you will need to contact your school.   IMPORTANT: If you are denied access more than once (due to missing the required number of SIV questions), your course will be permanently disabled; therefore, you will need to contact your school. The School's Administrator will have to RESET your course back to Lesson 1 (once you have successfully proven your identity by answering questions by the School's Administrator).   During Your Online Examination: you will be asked random SIV questions. If you miss ANY SIV question during the online final examination, you will be denied access to the exam and must contact your school to schedule a paper and pencil examination. Once you start the online final examination you must complete the exam in one sitting. 

If you have ANY questions, please contact us.

e) Continuing Education Courses:

A final exam is not required for appraiser continuing education (ACE) credit.

All ACE courses are completed on line. The student may stop at any point and pick up where he/she left off, the same as for qualifying/pre-license courses. 

For classroom courses, student progress is monitored by Arm’s Length Education and the course transcript is mailed within the third business day following completion.

For Cengage courses, on completion the student: 1. should complete the “Real Estate Course Survey Evaluation,” and 2, must print out the “Student Affidavit,” sign the affidavit and send it to Arm’s Length Education Registrar by mail or fax, (210) 804-0212. The course is not complete until the Registrar receives the signed affidavit. The Registrar often may fax the transcript to the student on the same day it is received, with the original being mailed. Under normal circumstances, however, students should allow three business days for issue of the transcript. 

f) Qualifying Courses:

Qualifying courses require a proctored final examination, while ACE courses do not. 

i) Examination and Grading:

You must attain a minimum score of 75%. All final exams are proctored. If you do not make a passing score on the first exam you may schedule a make-up exam no sooner than the time required to mail to the proctor. Should you not pass the make-up exam, you must reregister and repeat the course before taking the final exam again. A discounted re-enrollment fee will be charged. 

Scheduling Final Exam: You must locate a suitable proctor, then call 713-882-8262 or e-mail Arm’s Length Education to schedule your exam. 

Proctors may be local librarians, attorneys, school (including proprietary) administrators, notaries public, active clergy and individuals approved to teach the course in a classroom environment.  Proctors may not be friends or family members.

Fees charged by the proctor, if any are the responsibility of the student. Arm’s Length Education will mail the examination materials and instructions to the proctor, along with a stamped return envelope. The proctor materials can not be faxed or e-mailed, but the proctor may, under some circumstances, fax the completed answer sheet to Arm’s Length Education. It is often possible for Arm’s Length Education to fax transcripts to the student. 

Exams are normally sent to the proctor via first-class US Postage, but students may request a more expeditious delivery.  If a student should request over-night delivery it will be charged as indicated below.

 Overnight delivery, proctor package:  $20.00

 Overnight delivery, exam only:   $15.00

Exams may not be faxed or e-mailed, but answer sheets may be faxed to us for grading, and the transcript issued based on the faxed answer sheet.  In any case, the proctor must return all materials to Arm’s Length Education, including the “hard copy” of the answer sheet.

ii) Processing Times:

Generally, you should allow the following times for processing to receive your transcript (Course Completion Certificate):

• Scheduling the proctored final exam - 3 business days • Mailing of exam from proctor to Arm’s Length Education - 3 days (estimated) • Grading of Exam and issuing Course Transcript - 2 business days • Receipt of the Transcript by U.S. Mail 3 days (estimated)

(It is often possible to expedite this procedure, when requested by the student). 

Note: For Cengage (CompuTaught) courses, the Registrar must receive the signed “Student Affidavit” before a transcript can be issued.

iii) Course Materials:

All the lessons for the course are completed online. Some courses have a handout along with the online lessons. You may access the online course immediately and begin working as soon as you complete the registration process. Once you have completed the registration information, Arm’s Length Education will ship any required materials to you via U.S. mail.

iv) Summary of Requirements for A Qualifying Course:

There are three important steps in completing a course:

(1) Complete lessons and answer all questions. Most questions are timed and need to be answered within the prescribed time for credit. A lesson is not complete until it is checked off on the main menu.

(2) Once you have completed the lessons on the computer, you must submit a signed “Student Affidavit” to Arm’s Length Education attesting to the fact that you personally completed the entire course yourself.

(3) You must complete a proctored exam with a score of 75% correct or higher.

3) School Administration

a) Hours of Operation:

8:30 a.m. to 4:30 p.m.

b) School Holidays:

New Years Day

Martin Luther King Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day 

c) Student Behavior/Disciplinary Policies:

Students are expected to comply with all policies as stated herein. Failure to adhere to these policies may invalidate eligibility for course credit. 

In live classes, a student may be dismissed and barred from class at the sole discretion of the instructor, in which case a full refund of tuition will be paid.

d) Non-Discrimination Policy:

Arm’s Length Education does not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications, and participation in school programs or standards for successful completion of any course.

e) Grievance Policy:

If a student should have a grievance, which may involve the administration of policies as stated within this school policy, he or she should state the grievance in writing to: Arm’s Length Education, P. O. Box 35716, Houston, TX 77235, Phone 713-882-8262, Fax 281-438-7335. 

August 31, 2015

Do you have any questions? Send us an e-mail at:

Texas Real Estate Commission (TREC)
TREC MCE Provider #0650
TREC Core Provider #0724
Arm's Length Education * P. O. Box 35716* Houston, TX * USA * 77235-5716